Can I shop Tax-Free?
We do not offer Tax-Free shopping.
Will taxes apply if I shop from outside of EU?
All Mazoyo orders are shipped from Sweden. Therefore taxes and fees may apply if you place an order to a country outside the EU. We recommend checking with the local customs office for more details.
Can I shop with Mazoyo if I am under 18?
If you are under 18 and you wish to shop with us, you must always have parent or guardian’s permission.
How is my personal data being handled?
We are handling your personal information only internally and your data will not be shared with a third party in line with GDPR regulation. If you wish to receive a report about your personal information stored in our system, please send a request to email@example.com.
How will my information be stored?
We do not store any credit card or other financial information. All payments are processed by Klarna or Paypal (depending on your choice of payment method), pci certified, encrypted payment systems.
What is Klarna?
Klarna is a renowned payment company in Sweden that specialises in payments for online shoppers. If you shop with Mazoyo and you are based within the United Kingdom, Austria, Germany, or Finland, your credit card payments and refunds will be processed by Klarna.
If you wish to order but do not want to pay until you have received our purchases, you can choose to pay up to 14 days after delivery or slice your payment and pay within several months.
We can only offer the pay after delivery option within the United Kingdom, Austria, Germany, and Finland at the moment.
How can I pay for my order?
When placing an order, you can choose between two payment methods:
– Klarna (card payment and invoice payment)
What should I do if I receive the wrong item?
If you received an incorrect item or if the item is not in the expected state, please contact us by sending and email to firstname.lastname@example.org.
Please note that this type of issue must be reported within 7 days from the day of delivery.
How are claims and disputes being handled?
In case of a dispute, Mazoyo AB will be handling the case in line with recommendations of the Swedish Complaints Board and the Swedish Consumer Agency.
What should I do if I receive a defective item?
If the item you have received is defective, please contact us within 7 days from the day of delivery by sending an email to email@example.com. Include your order number, a description of the defect and photos that show the defect. We will get back to you within 48 hours with a resolution for the issue.
When will I receive my refund?
Once your return reaches our warehouse, the return will be processed and if everything with the item is as expected, a refund will be issued to the same method of payment you have used to place the order.
If you are shopping from the EU and have returned the whole order, we will issue a refund that includes the cheapest available shipping cost for your market. If you were shopping from outside of EU, we will issue a refund for all the items you have returned.
Where should I send my return?
You can send your return to the following address:
Wilhelm Thams Väg 4
For help with your return, please send us an email to firstname.lastname@example.org
You are the customer who has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.
How do I return return or exchange an item?
Return within 30 days for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that the packaging and the tag areconsidered to be part of the product so they too need to be in the same condition as when received.
If your order was placed from a EU country and you have returned all items in your order, we will issue a refund for the value of your items and the most economic shipping option available. If you have returned only part of your order or your order was shipped outside of the EU, we will issue a refund for the value of the returned items.
What happens if my order was lost?
If your order was delayed or lost, please send us an email to email@example.com so we can take care of the issue.
What happens if my order was unclaimed?
If you as a customer fail to claim your delivery and the courier has to return parcel to warehouse, we will issue a refund for the items that were returned excluding the shipping cost
How will I know that my order was shipped?
We will send you a delivery confirmation email with the shipping information of your parcel once it has been shipped.
Can you edit my address?
If you have made a mistake while entering your address, please send us an email as soon as possible to firstname.lastname@example.org with the correct address and the subject line “ADDRESS CHANGE”. We will do our best to update your address, but cannot guarantee that the address can be updated once your order was shipped.
Which shipping methods do you provide?
SHIPPING WITHIN SWEDEN
2-5 working days with Postnord 45.00 SEK
Free shipping on orders over 500.00 SEK
INTERNATIONAL DELIVERIES WITHIN EU
4-7 working days with Postnord 6.95 EUR or 2-5 working days with DHL 9.95 EUR
Free shipping on orders over 100.00 EUR
4-8 working days with UPS 19.95 EUR
Free shipping on orders over 100 EUR
Can I order over the phone?
The only way to place an order with Mazoyo.com is to process it online. We do not support phone or email orders.
Can I add or remove items from my order?
Once your order was placed, we can no longer add or remove items from it. You can, in that case, place a new order and contact us with both order numbers so we can consolidate them and correct the shipping cost.
How do I cancel an order?
If you wish to cancel your order, please send us an email to email@example.com as soon as possible with the subject line “CANCELATION”. We cannot guarantee that we will be able to cancel your order once it was shipped.
How do I know if my order was placed?
An order confirmation will be sent to the email address you provided as soon as your order has been registered in our system. You can easily double check if your order was successfully placed by logging into you account.
How do I contact Mazoyo?
If you wish to get in touch with us or have a B2B inquiry, please send us an email to firstname.lastname@example.org. We would love to hear from you.